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Dine in restaurants open now8/5/2023 ![]() ![]() Chicago Mercantile: Certain market data is the property of Chicago Mercantile Exchange Inc. US market indices are shown in real time, except for the S&P 500 which is refreshed every two minutes. Your CNN account Log in to your CNN account CNN Business’ Jordan Valinsky contributed to this report.Ĭorrection: This story has been updated to clarify which of Restaurant Brands International's stores are operating at limited capacity because of staffing shortages. Portillo’s, a chain known for its Chicago-style hot dogs, is planning to open its first pickup-only location - with three drive-thru lanes - next year. (SHAK), for example, is planning to open its first drive-thru this year, and add up to ten more through next year. (SBUX), which shared plans last year to open more stores with drive-thrus and pickup locations to focus on convenience, just opened a concept store in New York Cit with Amazon Go, where customers are charged for snacks and meals without paying a barista.Īnd some restaurants are turning to drive-thrus and other formats for the first time. Others are testing more options that reduce the need for interaction with staff. Earlier this year, Taco Bell announced that it is expanding its “Go Mobile” restaurant remodel, which features dual drive-thrus and smaller dining rooms. One prototype has no indoor dining option at all. Last year, Burger King unveiled new restaurant designs that feature more drive-thru lanes and walk-up windows where customers can place orders. Within fast food and fast casual chains, “you will see an increasing shift to even more convenient models,” said Silberman.įast food chains that have always offered drive-thrus are doubling down on the option, sometimes shrinking their dine-in spaces to do so. Because of that, short-staffed restaurants are prioritizing their drive-thrus over opening dining rooms, she noted.Īnd restaurants are betting that interest in drive-thru and other off-site options will continue in the future. “The vast majority of sales are going through drive-thru right now,” said Lauren Silberman, restaurant analyst at Credit Suisse. These days, it’s all about the drive-thru. (MCD), “in restaurants where we have reopened dining rooms, front-counter and kiosk sales remain below pre-pandemic levels,” CFO Ozan noted during the call. Keeping dining rooms closed may not have that much of an impact right now. But in the third quarter, that figure slipped to 85% because of staffing issues.ĭrive-thrus are all screwed up. (WEN), for example, had about 95% of its locations fully open in the second quarter, said CEO Todd Penegor during an analyst call in November. ![]() The challenges have prompted some restaurants that had previously opened the majority of their dining rooms to reverse course. Some may decide to close dining rooms while remaining open for drive-thru or mobile-order and pickup. (SBUX) is leaving it up to local operators to decide how to run stores, said spokesperson Jory Mendes. RBI also owns Burger King and Tim Hortons. “Our dining rooms … have been closed in many cases because of some of these staffing challenges,” he said. (QSR), staffing challenges have meant that about 40% of Popeyes restaurants are open only for off-premises options like takeout, delivery and drive-thru, said CEO Jose Cil in an October call. The quit rate for accommodation and food services hit 6.6% in September, according to the Bureau of Labor Statistics - more than double the overall 3% average. It may take some time before employment returns to its pre-pandemic level, if it ever does. Restaurants and bars were short about 800,000 jobs as of October compared to February 2020, before the pandemic, according to the National Restaurant Association. Others have kept dining rooms closed because of a lack of staff. A handwritten sign explains reduced hours at a Starbucks Cofee cafe in Lafayette, California, due to staffing shortages, on October 22. ![]()
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